Many workplaces need to address issues of conflict, stress and bullying. This is a practical handbook that provides support.The book is based on the Swedish Work Environ ment Authority’s provisions on the organisational and social work environment, focusing on the areas of workload, the scheduling of working hours and victimisation. It provides a brief introduction to sys tematic work environment management and outlines the content of the Provisions on the Organisational and Social Work Environment. This is followed by practical examples and tips on what you and your organisation can do to improve your organisational and social work environment