The report is based on questionnaire responses and interviews with residents in socially disadvantaged areas. Theresidents describe, among other things, the extent to which they:

• have confidence in the police and courts
• feel safe in their neighbourhoods
• are willing to telephone the police, identify perpetratorsto the police, or give evidence in court
• experience that there is influence exercised by criminalsor other forms of parallel societal structures in theareas.

Interviews with representatives of civil society, business owners, municipal employees, police officers, and others working in the areas provide additional perspective. The report is intended primarily for the justice system, butis also of interest to municipalities, public authorities, and other parties who work in socially disadvantaged areas.

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