(NOTE: Chapters 1-7 end with Chapter Summary and End Notes.)

Why We Wrote This Book.


1. VoIP Basics.

In the Telephony Community. In the Data-Networking Community.

2. Building a Business Case for VoIP.

A VoIP Business Case. VoIP Benefits and Obstacles. Analyzing VoIP ROI. Getting a Good ROI.

3. Planning for VoIP.

Planning, Analysis, and Assessment. Evaluation and Purchase. Deployment, Tuning, and Testing.

4. Do It Yourself, or Outsource?

Why Outsource? Some Options for Outsourcing. Whether to Outsource-And to Whom? A Methodology for Approaching Outsourcing.

5. Quality of Service and Tuning.

Sharing a Network. QoS: What and Why. Network QoS Techniques. Tuning Choices. Configuration and Testing. QoS and Tuning Recommendations.

6. Ongoing VoIP Management.

Understanding VoIP Management. Managing Operations. Maintaining High Availability. Maintaining Call Quality. Accounting and Billing.

7. Establishing VoIP SLAs.

Determining What to Measure in a VoIP SLA. Implementing VoIP SLAs.

8. VoIP Security.

Network Security Is Tough! Three Stages in Managing Security. Problem Areas for VoIP Security. VoIP Security Recommendations. Chapter Summary. Conclusion. End Notes.