·       Helps staff to improve the quality of the products and services offered

·       Includes practical ideas for internal and external quality assurance activities (IQA/EQA)

·     Helps staff to prepare for external inspections and EQA visits

·       Readable, relevant and easy to understand

·       Provides valuable ideas and tips for new and experienced quality staff

·       Uses simple language to explain each approach

·       Can help promote outstanding teaching and learning