Service Quality Management in Hospitality, Tourism, and Leisure offers practitioners and educators the latest concepts and strategies that will improve the delivery of hospitality services. Discussing services management, marketing, operations management, human resources management, and service quality management, this essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will enhance customer satisfaction and help you provide superior hospitality services.To view an excerpt online, find the book in our QuickSearch catalog at www.HaworthPress.com.