PART I: ORGANISATIONAL CHANGE AND DEVELOPMENT: PRACTICE IN CONTEXT.
 
1. Introduction.
2. Review of synthesis of context and practice.
3. Managers, trainers and developers as change agents.
4. The pathology of organizational change: a study of UK manager' experiences.
 
PART II: PRACTITIONER PERSPECTIVES ON ORGANIZATIONAL CHANGE AND DEVELOPMENT.
 
5. The change practitioner: perspective on role, effectiveness, dilemmas and challenges.
6. The complexity - clarity paradox.
 
PART III: LEARNING ABOUT CHANGE AGENCY FROM THE "REFLECTIONS ON PRACTICE" OF OTHER PRACTITIONERS.
 
7. Transformational and cultural change.
8. Quality initiatives.
9. Organizational development processes and interventions.
10. Training and development initiatives.
 
PART IV: REFLECTIONS ON PRACTITIONER PERSPECTIVES AND REFLECTIONS ON PRACTICE.
 
11. Towards research-based organizational change and development.
12. Change agency practice - the future.
13. Epilogue.
 
Index.