Foreword.
Introduction.

I. FORGING AHEAD: THE QUEST FOR KNOWLEDGE.

1. Intelligence on Intelligence and the Development of Intellectual Capital by Tony Buzan.
Intellectual Capital and Mental Literacy. The Awakening of a Sleeping Giant.

2. Organizational Renewal: Overcoming Mental Blind Spots by Paul J. H. Schoemaker, Ph.D.
Mental Blind Spots. Overcoming Mental Blind Spots. Conclusion.

3. The Creativity and Commitment Connection by Amarjit Chopra.
Unblocking Innovation. The Power of Bad Ideas. A Quick Overview of the Process. The Morals of the Story.

4. The Negotiation Revolution by William Ury.
Negotiation Is a Growth Industry. Negotiation: a Core Competency.

5. The Role of Chaos in the Creation of Change by John J. Scherer.
Pain: The Father of Change. Possibility: The Mother of Change. What Blocks Possibility? Chaos: The Birth Passage for Creative Change.

6. Fundamentalism and Panaceas by Russell L. Ackoff.
Fundamentalism. Panaceas.

II. FACILITATING CHANGE: THE LEADER'S ROLE.

7. Leadership in the Networked Economy by Albert A. Vicere.
The Changing Leadership Landscape. The Next Wave. The Leadership Challenge. New Leadership Mindsets. Meeting the Challenge. Conclusion.

8. The Organizational Change Leader by W. Warner Burke.
Four Phases of Organizational Change and the Leader's Roles. Summary.

9. Entrepreneurial Leadership: Building Capacity for Speed, Risk, and Continuous Innovation by Joel R. DeLuca.
Historical Background. Entrepreneurship. Leadership. The Emerging Convergence of Two Ships. Dynamic Stability: A Basis for Entrepreneurial Leadership. A Working Model of Entrepreneurial Leadership. The Potential Value of the Model as a Working Guide. Key Counterintuitive Behaviors of Entrepreneurial Leaders. Smart Moves. How the Business Playing Field Is Shifting. Summary.

10. Leadership: Reflections and Learnings by Robert Terry.
A Consciousness-Competence Frame. Core Versus Shared Values. Change. Mission Statements. Core Competencies. Best Practices. Language. Coaching and Mentoring. Team and Group Building. Beyond Spirituality in the Workplace. Leadership Education. Follow-up.

11. Experience Is Still the Best Teacher by Michael M. Lombardo and Robert W. Eichinger.
The Nature of the Experience. The Experience Catalog. True Development.

12. Polarity Management: One Tool for Managing Complexity and Ambiguity by Barry Johnson.
Effective Leaders Manage Complexity and Ambiguity. A Multipurpose Swiss Army Knife for the Leader's Toolbox. How Is this Tool Used? Two Application Stories. Polarity Management-A Summary Introduction. Summary.

13. Facing the Paradoxes of Leadership: Eight Rules by Peter Koestenbaum.
Experience Life as Paradox. Do Not Rationalize but Feel the Pain. Polarities Need Each Other. Alternation Beats Prioritizing. There Is Power in Dialogue. Paradoxes Provoke the Mind to Breakthroughs. Each Choice Changes Your Environment. Practice Democracy. Conclusion.

14. Human Influence by Charles E. Dwyer.
Values. Behavior. Changing Self. Perception and Anticipation. The Mosaic. Filters and Data Fragments. Language. Values, Perceptions, and Behavior. Problems with the Negative Approach. Application of the Five-Step Model. Dealing With Groups.

III. MAKING THE GRADE: NEW LEADERSHIP SKILLS.

15. Help Them Grow or Watch Them Go: A Development Edge Gives Retention Results by Beverly L. Kaye.
A Pop Quiz. Level About Their Strengths and Development Needs. Look Ahead at Trends, Business Needs, and Company Culture. Development Pays Off.

16. The Newest Leadership Skills by Randall P. White and Philip Hodgson.
Identifying New Leaders. The Task and the People. Command and Control. I Have a Dream£. Learning Leadership. A Final Word.

17. When Good People Do Bad Things: The Anatomy of a Corporate Disaster by Ronald M. Green.
The Parable of the Sadhu. Firestone and Ford on the Mountainside. Conclusion.

18. Recruiting Supportive Coaches: A Key to Achieving Positive Behavioral Change by Marshall Goldsmith.
Following Up with Your Coaches.

19. Global Leadership and Global Emotional Intelligence by Stephen H. Rhinesmith.
The Need for Global Leadership. The Need for Leaders with Global Mindsets and Skills. Global Emotional Intelligence. Developing Global Emotional Intelligence.

20. Is Your Organization Driven by Dynamic Leaders? by Larraine Segil.
First: The Alliance Issue. Second: the Leadership Issue. Commitment.

21. Effective Crisis Management: Now More Than Ever by Idalene Kesner.
What Is a Crisis? Crisis Prevention. Crisis Preparation and Crisis Response. Crisis Communications. Conclusion.

IV. CREATING COMPETITIVE ADVANTAGE: STRATEGIES FOR SUCCESS.

22. Marketing Through Reconciliation: Global Brand, Local Touch by Fons Trompenaars and Peter Woolliams.
Universal or Particular? Individualism or Communitarianism? Specific or Diffuse? Neutral or Affective? Achievement or Ascription? Internal or External Control? Time: Sequential or Synchronic? Summary.

23. The Effective Use of Scenario Analysis to Support Research and Developmentby Peter Schwartz and Gerald Harris.
Introduction. Using Scenario Analysis to Guide R&D Planning. Conclusion.

24. Morphing Marketing: Dissolving Decisions by James M. Hulbert and Pierre Berthon.
From Material to Information. The Dissolution of Divisions. Morphing Marketing. Summary.

25. Creating Obnoxiously Devoted Customers by Chip R. Bell.
Seeing Through the Eye of the Beholder.

26. The Strategy of Bundling by Barry Nalebuff.
Conclusions.

V. TAKING THE LEAD: ORGANIZATIONS OF THE NEW MILLENNIUM.

27. Anatomy of an Innovation Machine: Cisco Systemsby Vijay Govindarajan and Chris Trimble.
Introduction. Innovation Nomenclature. Why Study Cisco? The Evolution of Cisco's Use of Internet Technologies1. Unbundling Cisco's Innovation Machine. Learning from the Cisco Experience. Conclusion: So You Want to Be Like Cisco?

28. Achieving Best Fit by Judith M. Bardwick, Ph.D.
Stable and Borderless. Best Fit.

29. Strategy for the 21st Century: Portfolio Is Back by Maurice Saias and Olivier Tabatoni.
What Is Strategy Today? Where Are the Major Discontinuities? What Kinds of Strategic Responses? Conclusion.

30. Organizing for Strategic Flexibility by Homa Bahrami and Stuart Evan.
The Building Blocks. Designing a Versatile Federation.

31. Competitive Dynamics, Strategy, and Competence Development: The Rise of Value Confederations in Fast-Change Industries by David Lei.
Characteristics of the Emerging Value Confederation. Impact on Strategy Development and Growth Initiatives. Competing on the Cutting-Edge: Renewing Advantage via Learning.

32. New Measures of Prosperity by Thomas Monahan and Stephen A. Stumpf.
Defining and Measuring Economic Value. Toward Interdisciplinary and Integrated Measures. Learning and Unlearning: The Need for Both. Functional or Interdisciplinary: A Time for Change. Performance Measurement Programs for Today (the Future Is Too Late).

33. A World of Fleas and Elephants by Charles Handy.
The Characteristics of Creative Fleas. Can Elephants Harbor Fleas?

Index.